My exchange order still hasn’t arrived. After waiting three weeks with no shipping update, I emailed customer service and was told that my package had been lost. I followed up to ask about possible alternatives, especially since I have an upcoming ski trip and purchased these items months in advance, trusting Snowears to deliver on time. Unfortunately, after that message, I never received a response. At this point, I’m unsure whether I’ll receive my exchange or even get my money back, which has been very disappointing.