FAQ

Absolutely. We’re a real brand with secure payment processing and a dedicated customer support team. If you ever have questions, we’re just a message away.

• Accuracy Matters: Before finalizing your order, please double-check that all shipping details are 100% accurate. We rely on the information provided during checkout to get your order to you.
• Responsibility for Errors: Snowears cannot assume responsibility for incorrect or missing shipping information provided at checkout. Regrettably, we are unable to process refunds in such cases.
• Delivery Responsibility: Snowears is responsible for delivering items to the shipping address you specify at checkout. However, once an item is marked as delivered by your local postal service, we are not liable for any loss or theft. Please ensure that your delivery location is secure.
• Holiday Season Note: During peak holiday periods, local postal offices may experience increased shipping times due to high demand. Please anticipate potential delays accordingly.

If you would like to revise or cancel your order, please contact us as soon as possible. We’ll be happy to assist if the item has not yet been picked up by the carrier.

Once an order has been handed over to the carrier, it can no longer be canceled. We are also unable to cancel orders that are in transit or returned to us due to an address issue. In these cases, you’ll need to request a return after receiving the item or place a new order with the correct address.

Just a quick note: if your order is eligible for cancellation, a 5% cancellation fee will apply. This fee is charged by the payment processor (credit card provider or PayPal) and isn’t kept by us—it applies even when a full refund is issued. Thank you so much for your understanding.

We’re excited to announce that we now offer DHL shipping, along with other express shipping options. These services provide expedited delivery, typically taking approximately 2–6 business days, depending on your location.

If you’d like to upgrade your order to DHL shipping, please contact us with your request and desired delivery date, and we’ll be happy to check availability for you. Our customer service team will respond promptly to confirm the additional shipping fee.

Please note that shipping times are estimates, and actual delivery times may vary.

All Orders typically get dispatched within 2–5 business days once the order has been placed. Orders ship Monday through Friday excluding Holidays. You will receive a shipping confirmation email with tracking number once the order has shipped from the warehouse. Normally for international shipping, please allow 1–2 weeks shipping days.

Please note : that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product. We appreciate your patience and understanding at this time.

We understand that there may be some areas where USPS is unable to deliver packages. In such cases, please feel free to contact us to provide an alternative address. If a package is returned to us due to insufficient address, please note that we will arrange for another delivery once we receive the returned package from the carrier. This process typically takes 7–60 days. Please note that we are unable to provide a refund until we receive the package since this is sent to our 3rd partner warehouse.

Yes! We ship globally.
We want to bring its quality products and passion to every skiing & snowboarding lovers!

We accept all major credit cards: Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay, Shop Pay and Klarna etc.

If an item ordered becomes out of stock, you will receive an email detailing the item in question. You can either choose to wait or request a full refund.

Some of our most popular items may occasionally be offered on pre-sale. If you’d like to know the expected shipping timeline for your order, please feel free to contact us. Pre-sale orders are fulfilled in order of purchase, so the earlier an order is placed, the earlier it will be shipped.