Snowears accepts approved returns of unused, unworn and undamaged items within 14 days of delivery. Use the self-service portal below to begin your request.
Follow the instructions in the portal and enter your order number and contact email exactly as they appear on your order confirmation.
Submitting a request does not guarantee approval. Please wait for return instructions before sending anything back.
Policy details
Open a topic below for the full policy.
Snowears accepts returns of unused, unworn, undamaged, or defective merchandise within 14 days of delivery, subject to approval in accordance with our return policy. All items must be returned in their original condition with all tags and packaging included. Swimwear must be returned in original condition with the hygiene liner intact and in place. Items returned worn, altered, or without original packaging will not be accepted. Once approved, items must be shipped back within 14 days. Returns shipped after this timeframe may be eligible for store credit only. Please note that an 8% handling fee will be deducted from all refunds to help offset processing, fulfillment, and payment fees that are non-refundable.
All clearance items and region-specific sale items are final sale and cannot be returned, exchanged, or credited.
Snowears is not responsible for items sent back without authorization or for incorrect items shipped to our facility. Returns that do not meet our policy requirements may be rejected and sent back to the customer.
Additional Policy for Skiwear:
As skiwear is designed for outdoor and active use, we’re unable to determine how items have been used once worn. For this reason, worn skiwear is generally not eligible for return, exchange, or replacement.
However, if you receive an item with a sewing or manufacturing issue, please contact us within 14 days of delivery and include clear photos or videos. We’ll review it and work with you on a suitable solution.
Important Note – One-Time Return or Exchange Policy:
To ensure fairness and maintain the quality of our products, each order is eligible for one (1) return or exchange request only.
Once a return has been refunded or an exchange has been completed, we are unable to accept any additional return or exchange requests for the replacement item or the same order.
Exception: A second return or exchange may be considered only if the exchanged item arrives with a verified manufacturing defect, or an incorrect item was sent by Snowears. In such cases, customers must contact us within 5 days of receiving the item and provide clear photos or videos for review.
We strongly encourage customers to review our size guide carefully before placing an order or requesting an exchange to help ensure the best fit.
INTERNATIONAL RETURNS
Click here to return an item. Please note that returns are processed at our centralized facility, which is located in the United States for most orders. Depending on your location, this may require international return shipping. Returns sent without prior authorization or to an incorrect address are not accepted. Customers must arrange their own return shipping. Please clearly mark the package as “Returned Goods” to avoid additional customs charges. Any import duties, taxes, or fees that arise during the return process are the responsibility of the customer. If these charges are incurred by us when receiving your return, they will be deducted from your refund.
Yes. Exchanges are available for eligible items purchased online. The replacement item is shipped after the returned item has been received and successfully inspected.
For a faster replacement, place a new order. In this case, Snowears can waive the handling fee for the approved return. Final-sale and clearance items are excluded.
For customers in the United States, a Snowears prepaid return label costs $10 for any number of items and is deducted from the refund. You may instead use your own insured, traceable shipping method.
Customers in all other countries must arrange and pay for their own return shipping. Customs duties, taxes and related charges are also the customer's responsibility and may be deducted from the refund if charged to Snowears.
An 8% handling fee is deducted from all refunds to offset non-refundable processing, fulfilment and payment fees.
International returns
Returns are processed at a centralised facility located in the United States for most orders, so international return shipping may be required. Do not send a return without prior authorisation or to an address that has not been provided by Snowears.
Customers outside the United States must arrange and pay for their own insured, traceable return shipping. Clearly mark the parcel as Returned Goods to help avoid additional customs charges.
Import duties, taxes or other fees incurred during the return process are the customer's responsibility. Any such charges paid by Snowears when receiving the return may be deducted from the refund.
Our support team normally responds within 2–3 business days. During the October–March peak season, response times may be slightly longer.
The office is closed on weekends. Requests received during the weekend will be answered on the next business day.
After the return is received and inspected, Snowears will notify you of the approval status. Approved refunds are issued to the original payment method within 7–12 business days.
Your bank or card provider may require additional time to post the funds. If more than 15 business days have passed since approval, contact [email protected].
Snowears offers a one-time price adjustment on eligible full-price merchandise within 7 days of purchase. The original receipt or order confirmation is required.
Sale items and orders placed with a coupon code, discount or promotional offer are not eligible. Promotions and coupons cannot be applied retroactively.
Submit your request through the Snowears self-service portal. Enter the order number and contact email exactly as shown on your order confirmation, then follow the instructions provided.
Please wait for approval and the correct return address before sending your parcel.
Yes. Include the return packing slip for every order inside the parcel.
When more than one order is returned in the same package, please allow an additional week for all orders to be credited.
Contact us before opening a payment dispute.
If you experience any issue with your order, we encourage you to reach out to us directly at [email protected] or submit your request through our contact page before opening a payment dispute.
Once a chargeback is filed through a bank, your payment is automatically placed on hold by the financial institution, which can significantly delay both refund and resolution timelines.
Our team is here to help and is committed to resolving concerns quickly and fairly. In most cases, we’re able to provide a solution much faster when you contact us directly.
We truly appreciate your patience and support — the Snowears team is always here to make things right.
