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Order Cancellation & Return

Last updated by July 01, 2021
 
  • ORDER CANCELLATION
  • Please check the size, color, quantity, recipient, shipping address and other information carefully before making payment. 
    If you would like to revise your order, please contact customer service (Email : services@snowears.com) within 2 hours of placing the order. We will be happy to modify and reply within 24 business hours.
    Your order cannot be canceled once it has been processed and packed.
    *Please note that any order cancellation will incur a 5% cancellation fee as charged by Crecit Card company/ Paypal. 
     
  • RETURNS/EXCHANGE
  • All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. 
    In the case you were sent the incorrect item or a defective item, contact us at snowears.com
     
  • RETURN PROCESS
  • Please allow an additional 48 hours after your package has been delivered before submitting your return request. 
    1. Send us an Return Request Email to services@snowears.com ;
    2. You will receive the return instruction;
    3. Reply to the email with return tracking number;
    4. After receiving your return and inspecting the condition of your item, we will process your return;
    5. Please allow at three (3) business days from the receipt of your item to process your return or exchange;
    6. We will notify you by email when your return has been processed and refunded.
     
  • EXCEPTIONS
  • The following items cannot be returned or exchanged
    • Sales/Clearance 
     
    Please Note
    • A 15% restocking fee will be charged for all returns. 
    • We are not responsible for the import duties.
    • Please note that you will still be responsible for any return shipping fees and original shipping charges.
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